24video Terms & Conditions – A Complete Guide to Membership & Betting Use

1. General Overview

These Terms & Conditions ("Terms") constitute a legal agreement between 24video ("we", "us", "the Platform") and users of this website ("you", "member"). 24video is an online sports betting and gaming platform operated for users in Bangladesh.

By accessing this website or creating an account, you confirm that you have read, understood, and agreed to these Terms. If you do not agree with any part of these Terms, please do not use 24video.

24video believes transparency is the foundation of trust. Our Terms & Conditions are written in plain, simple language so every member can understand them clearly. If you have any questions, please reach out to our Help Center.

2. Eligibility & Registration

To open an account and use the betting services on 24video, you must meet the following eligibility requirements:

• You must be at least 18 years Minors are strictly prohibited from using 24video.
• You must be located in a country or region where online betting is legally permitted.
• Each person may register one account only. Multiple accounts are not permitted.
• Accurate and complete information must be provided at the time of registration.
• You must use a payment method registered in your own name.

A valid email address and phone number are required at registration. 24video may request a national ID or passport for identity verification at any time. Providing inaccurate information may result in account suspension.

3. Account Security

You are responsible for the security of your 24video account. Never share your password or login details with anyone. If you believe there has been unauthorized access to your account, contact our support team immediately.

• Use a strong password — a combination of numbers, letters, and special characters.
• Keep Two-Factor Authentication (2FA) enabled on your account.
• If you log in on a public or shared device, always log out at the end of your session.
• Be cautious of phishing emails and suspicious links.

Account sharing or allowing a third party to operate your account is strictly prohibited. Any such activity detected will result in immediate account closure.

4. Betting Rules

The following rules must be followed when betting on 24video:

• Once a bet is confirmed, it cannot be cancelled. However, 24video reserves the right to void a bet under exceptional circumstances.
• Odds on bets placed before a match begins will remain unchanged once the bet is confirmed.
• 24video reserves the right to void any bets placed at incorrect odds due to a technical error.
• Odds in live betting change rapidly. If odds change before a bet is confirmed, the updated odds will apply.
• If a match is abandoned or postponed, bets are generally voided and stakes returned.
• Maximum bet limits are set individually for each market.

Sports Betting outcomes are determined based on the official results of the relevant match. In the event of any dispute regarding a match result, the official scorecard or broadcast authority's data will be considered conclusive.

5. Deposits & Withdrawals

All deposits and withdrawals on 24video are handled through a fully secure and transparent process. Transactions must be made using our approved payment methods.

• Minimum deposit amounts vary by payment method — see the Payments page for details.
• Withdrawals can only be made to the same payment method used for the original deposit.
• Withdrawal requests are typically processed within 1–3 business days.
• Additional identity verification may be required for large withdrawal amounts.
• The required wagering conditions must be met before bonus funds can be withdrawn.
• For suspicious transactions, 24video reserves the right to place withdrawals on hold until an investigation is completed.

For currency conversions or international transactions, please check the applicable exchange rates and any potential bank charges in advance. 24video is not responsible for these charges.

6. Bonuses & Promotions

24video regularly offers a variety of bonuses and promotional offers. Each offer has its own terms and conditions, detailed on the respective offer page.

• The welcome bonus is available to new members only and applies to the first deposit.
• The wagering requirement for each bonus must be completed within the specified time period.
• Bonus funds and real funds are tracked separately. Withdrawing before meeting the bonus wagering requirements will result in the bonus being forfeited.
• Any attempt to claim bonuses using multiple accounts or false information will result in all bonuses being forfeited.
• 24video reserves the right to modify or cancel any promotion at any time.

7. Prohibited Activities

The following activities are strictly prohibited on 24video and will result in account closure:

• Match fixing or manipulation of information: Using insider information to gain an unfair advantage.
• Bonus Abuse: Claiming bonuses through multiple accounts or bonus farming.
• Money Laundering: Using the platform for illegal financial transactions.
• Automated betting: Placing bets using bots or automation software.
• System hacking: Attempting to breach platform security.
• Fraudulent payments: Chargebacks or false transaction claims.
• Threats or Harassment: Threatening or harassing the support team or other users.

If any of the above activities are detected, 24video will immediately suspend the account, forfeit all balances, and report the matter to law enforcement if necessary.

8. Responsible Gaming

24video believes betting is a form of entertainment, not an addiction. That's why we take responsible gaming seriously. The following protective tools are available on our platform:

• Deposit Limit: Set daily, weekly, or monthly limits.
• Betting Limits: Set a maximum stake per single bet.
• Self-Exclusion: Exclude yourself from the platform for a set period of time.
• Reality Check: Receive periodic reminders of your session time and spending.
• Cooling-Off Period: Temporarily deactivate your account.

Use of 24video by anyone under 18 is strictly prohibited. Parents and guardians are encouraged to install parental control software on their children's devices.

9. Account Closure

You may close your account at any time by contacting our support team. Please withdraw any eligible balance before closing your account.

24video reserves the right to close any account under the following circumstances:

• If evidence of a Terms violation is found.
• If registration was completed using false information.
• If fraudulent or suspicious activity is detected.
• Extended inactivity (more than 12 months).
• For legal or regulatory reasons.

Any valid balance will be returned before account closure, though this may not apply in cases of Terms violations.

10. Dispute Resolution

For any dispute or complaint, please contact our help center first. Our team will review your complaint within 48 hours.

• We will aim to resolve all complaints within 30 days of submission.
• Official sports data is the authoritative source for settling disputes related to betting outcomes.
• In disputes arising from technical errors, 24video's decision is final.
• If a resolution cannot be reached through our internal process, the matter may be referred to a recognized international arbitration body.

11. Limitation of Liability

24video makes every effort to ensure the safe and reliable operation of its platform. However, 24video is not liable for the following:

• If a bet is missed due to an internet connection failure.
• Where a transaction is delayed due to a fault on the part of a third-party payment provider.
• If your session is interrupted due to a problem with your device.
• If services are suspended due to circumstances beyond our control (Force Majeure).
• If you suffer a loss as a result of sharing your login credentials.

Under all circumstances, 24video's maximum liability is limited to the balance held in your account. 24video is not liable for any indirect or consequential losses.

12. Changes to Terms

24video reserves the right to update these Terms & Conditions at any time. For significant changes, registered users will be notified in advance by email.

Continued use of the platform after updated Terms are published will be considered acceptance of the new Terms. Please check this page regularly.

In the event of any ambiguity in the interpretation of these Terms, 24video's interpretation shall be considered final. For any questions, please visit our Help Center View page.