Whether you're just getting started or need help with a withdrawal, you've come to the right place. Browse the topics below to find what you're looking for.
A guide to creating a new account, email verification, KYC, and managing your account settings.
12 topicsHow to deposit and withdraw via bKash, Nagad, Rocket, and bank transfer.
15 TopicsRules and conditions for welcome bonuses, cashback, free bets, and promo codes.
8 TopicsEverything you need to know about live markets, in-play odds, cashout, and parlay bets.
10 TopicsRules and tips for slots, Live Casino, Teen Patti, and other games.
9 TopicsGuidance on password reset, two-step verification, and keeping your account secure.
7 TopicsInstalling, updating, and troubleshooting the 24video app on Android and iOS.
6 topics24video's tools for setting limits, self-exclusion, and preventing problem gambling.
5 topicsOpening an account at 24video is simple — registration takes just a few minutes before you can start betting. That said, many new users find themselves confused about a couple of things, particularly email verification and identity verification.
It's important to enter accurate information when registering. Your name, date of birth, and phone number will all be verified later. Providing incorrect details can cause issues when you try to withdraw, so enter your information exactly as it appears on your national ID or passport from the start.
KYC, or Know Your Customer verification, is an important part of 24video — and it's there to protect you. It helps ensure no one else can access your account and withdraw your funds. Simply upload photos of both sides of your NID along with a selfie, and verification is usually completed within 24 hours.
Each person may only register one account. Creating multiple accounts may result in suspension and forfeiture of any balance.
Click the "Register" button at the top right of the website. A form will appear.
Enter your full name, email address, mobile number, and a strong password. Make sure your password includes letters, numbers, and symbols.
After registration, you'll receive a link in your email. Click it to activate your account.
Log in to your account, go to the payment page, and deposit using your preferred method to start betting.
| Method | Minimum Deposit | Processing Time |
|---|---|---|
| bKash | ৳ 500 | Instant |
| Nagad | ৳ 500 | Instant |
| Rocket | ৳ 500 | Instant |
| Bank Transfer | ৳ 1,000 | 1–3 Hours |
| Visa/Mastercard | ৳ 1,000 | 1–2 Hours |
Withdrawals to bKash and Nagad are typically processed within 30 minutes. Bank transfers may take 1–2 business days. Withdrawals may be delayed if your KYC verification is incomplete.
Our support team is available around the clock via 24/7 live chat, with an average response time of 2 minutes.
Deposits and withdrawals are the most common topics on any betting platform. 24video's payment system is straightforward — but a few small details can trip you up if you're not aware of them. Below, we cover the most frequently asked questions.
A common mistake when sending money via bKash is entering the wrong number. That's why 24video always recommends copying the number shown on the payment page rather than typing it manually — even a single wrong digit can cause the entire transaction to fail.
A "Pending" withdrawal status is one of the most common complaints. In most cases, it's due to an incomplete KYC verification or exceeding the weekly withdrawal limit. Contacting 24video support usually gets you a clear answer within an hour.
Many players don't realize that bonus balance cannot be withdrawn directly. Bonus funds must first be wagered a specified number of times before they convert to real balance. This wagering requirement varies depending on the bonus. Check the terms and conditions of the relevant bonus for full details.
When withdrawing to Nagad, you may occasionally see a "Transaction Failed" error. This tends to happen most often between midnight and 4 AM, when Nagad's servers undergo maintenance. If this occurs, wait a little while and try again. No amount is deducted from your 24video balance.
24video offers both Sports Betting and casino games. New users often ask things like "How do I read odds?" or "What is a parlay bet?" Getting familiar with these basics makes the whole betting experience a lot more enjoyable.
Decimal odds are the easiest to read. If the odds are 1.85, a ৳100 bet returns ৳185 in total if you win — meaning a profit of ৳85. 24video displays decimal odds by default, but you can switch to fractional or American format in your settings.
Live betting requires quick decisions — odds can shift every few seconds. Before hitting the "Place Bet" button, take a moment to double-check the amount on your bet slip. The cashout option is available at any point during a match to lock in a profit or limit a loss.
Teen Patti and Andar Bahar are hugely popular among users in Bangladesh. 24video's Live Casino section lets you play with Bengali-speaking dealers. Slot games typically have an RTP (Return to Player) rate of 95%–97%, which is above industry standard.
| Bet Type | Description | Risk |
|---|---|---|
| Single | Single Event Bet | Low |
| Parlay | Multiple bets combined | More |
| System | Multi-parlay combination | Medium |
| Live | In-Play Bets | Variable |
| Cashout | Early Cash Out | Regulated |
If you can't find your answer in the Help Center, reach out directly to the 24video team.
Click the chat button at the bottom right of the website. Average response time is 2 minutes.
Available 24/7For more complex issues, email us with the details and we'll get back to you within 24 hours.
support@24video.appGet updates and support directly on 24video's official Telegram channel.
Quick ResponseAnswers to common questions are organized on the FAQ page. It's worth checking there before reaching out to support.
View /faq page