24video Privacy Policy – Our Commitment to Protecting Your Data

1. Introduction

24video ("we", "us", "platform") is deeply committed to your privacy. This Privacy Policy ("Policy") explains how we collect, use, store, and protect your personal information.

By using the 24video website or app, you agree to this Privacy Policy. We never sell your data to third parties or use it in any unauthorized way. Our commitment is that your personal information will only be used to improve our services and ensure your security.

This Privacy Policy is prepared in accordance with international data protection standards (GDPR and related regulations). Please contact us if you have any questions.

2. Information We Collect

24video only collects information necessary to provide its services. We do not ask for anything beyond what is needed. Details are provided below:

We collect information directly from you, from your device, and automatically through your use of our services. Third-party verification services may be used when age and identity verification is required.

3. How We Use Your Information

24video uses your information for the following purposes:

• Account management: To ensure secure registration, login, and account safety.
• Service delivery: To operate betting, gaming, and payment services.
• Customer Support: To address your questions and resolve complaints.
• Security: To prevent fraud, money laundering, and unauthorized access.
• Legal Obligation: To meet the requirements of regulatory authorities.
• Service Improvement: To analyze and improve your experience.
• Contact: To send important updates and service-related notifications.
• Promotional Offers: To send relevant offers, only with your consent.

The legal basis for processing your data includes: your consent, fulfillment of contractual obligations, protection of legitimate interests, and compliance with legal requirements.

4. Data Sharing Policy

24video never sells your personal data to third parties. However, information may be shared in the following limited circumstances:

• Payment Provider: Necessary information is shared with authorized payment gateways to process financial transactions.
• Identity Verification Provider: With accredited verification bodies for the KYC (Know Your Customer) process.
• Law Enforcement: In response to a legal order or a valid request from a regulatory authority.
• Technology Service Provider: On a limited basis, for server hosting, data analytics, and cybersecurity services.
• Business Transfer: In the event of a company merger or acquisition, with prior notice.

24video never sells your data to marketing agencies, data brokers, or any other commercial parties. This is our core commitment.

5. Cookies Policy

The 24video website uses cookies and similar tracking technologies. Cookies are small text files stored in your browser that help enhance your experience.

You can manage or delete cookies at any time through your browser settings. Please note that disabling essential cookies may affect the functionality of certain features on the site.

6. Data Security Measures

24video employs industry-leading technical and organizational measures to protect your personal information:

• SSL/TLS encryption: All data transfers are secured with 256-bit encryption.
• Data Encryption: Stored sensitive data is encrypted using AES-256 technology.
• Two-factor authentication (2FA): The option to add an extra layer of security to your account.
• Firewall & DDoS Protection: Server-level protection against cyber attacks.
• Regular security audits: Regular penetration testing conducted by third-party security specialists.
• Access Control: Only authorized personnel can access the required information.
• Incident Response: Users are notified within 72 hours of any security incident.

7. Data Retention Period

24video does not retain your data longer than necessary. Retention periods vary depending on the type of information:

• Account Information: For the duration your account is active, and for 5 years after closure.
• Transaction Details: Up to 7 years where legally required.
• KYC Documents: 5 years after account closure (legal obligation).
• Support Conversations: Deleted 3 years after resolution.
• Cookie Data: Automatically deleted when the cookie expires.
• Analytics data: Anonymized after 12 months.

After the specified retention period, your data is securely deleted or fully anonymized. The deletion process is carried out through safe and verifiable methods.

8. Your Data Rights

As a 24video user, you have the following rights:

• Right to access: You can request to see what personal information we hold about you.
• Right to Rectification: You may request corrections to any inaccurate or incomplete information.
• Right to erasure: Under certain circumstances, you can request that your data be deleted.
• Right to Restrict Processing: In certain cases, you can request that we limit how your data is used.
• Right to data portability: You can receive your data in a structured, portable format.
• Right to Object: You can opt out of marketing communications at any time.
• Right to Withdraw Consent: You may withdraw your consent to data processing at any time.

9. Child Protection

24video is strictly for users aged 18 and above. We do not knowingly collect data from minors. Age verification is mandatory at registration.

If we are notified that we hold data belonging to a minor, we will immediately delete that data and close the account.

10. Third-Party Services

24video works with certain third-party service providers that assist in processing your data. Each provider has its own privacy policy and is bound by strict data protection agreements with us.

• Payment Processor: To process transactions securely.
• KYC Verifier: For identity and age verification.
• Cloud Service Provider: For secure data storage.
• Cybersecurity firm: To protect the platform.
• Web Analytics: To analyze site performance.

These third parties may only use your data for specified purposes and are prohibited from using it for anything else. We regularly verify their compliance.

11. Policy Updates

24video may update this Privacy Policy from time to time. For any significant changes, we will:

• We will notify you in advance at your registered email.
• We will display a notice on the website.
• We will update the "Last Updated" date at the top of this Policy.

Continued use of the platform after any changes constitutes your acceptance of the updated policy. We recommend checking this page regularly.

12. Contact Us

Reach out to us for any privacy-related questions, requests, or complaints:

• Email: support@24video.app
• Help center: /help-center
• Response Time: Within 48 hours (on business days)

Our data protection team carefully reviews all privacy-related requests and works to resolve them within the legally required timeframe.